There has always been a lot of discussion about which is the best approach to managing sales people, activity based management or results based management. For the record, I'm 100% in the results ...

Activity-Based Management is classified into operational ABM and Strategic ABM: Operational ABM: Involves classifying a firm's activities to improve efficiency and visibility of costs. It involves ...

The whole point of a CRM system is to improve revenue productivity and the quality of customer interaction. That means measurement. So why shouldn't measurement look beyond output and examine the ...

Managers and leaders: Are they different or the same? The answer is more complicated than you might imagine. It's possible for a manager to be a leader and for a leader to manage. You may have also ...