An Amazon employee said: "This position was perfect for differently-abled people or for stay-at-home moms like me. And now it's been taken away." ...

A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...