Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Call center software startup Aircall SE hit unicorn status today after raising $120 million in a late-stage funding round, just 13 months after it raised just over half that amount. The Series D round ...

(MENAFN- Market Press Release) September 23, 2021 5:01 pm - Elision announced the launch of a cloud contact center suite for global customers. Along with a cloud call center solution, the company will ...

"A hosted call center isn't as secure as my on-premise software." "A cloud call center can't scale to meet seasonal demands." "It won't integrate with my CRM." These are just a few of the common ...

Vonage has reinvented communications. Change is an essential part of the Vonage DNA. Our original business brought VoIP to families and small businesses. And now we’re making communications more ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, announced that an insurance provider has selected inContact to replace legacy software with a cloud ...

Serving healthcare providers and patients, the pharmacy services division has stringent requirements for security and redundancy that are mandated by government, legal and industry regulations.

SALT LAKE CITY, March 17, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that a large ...

Call center software company Five9 Inc. topped expectations for its second-quarter results today as it reaped the benefits of the coronavirus pandemic that has forced more people to work from home.

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, the leader in cloud contact center software, has raised $34.5M in private funding. Of the $34.5M in funding, $22M is series D equity and $12.5M is a bank ...