Far from being cold or brusque, clarity of language shows confidence in your message and helps others align with your vision.

If you’re like most people, the amount of time you spend in teleconferences has skyrocketed over the past months. So too has the amount of time you spend writing emails. Sales pitches. Proposals.

Imagine you’re a freshly promoted manager. You’re asked to meet with senior leadership for the very first time—in five minutes. Gulp. Once you’re in the room (still trying to figure out who's who), ...

If there is one area in which most human beings seem to struggle, whether in personal or business environments, it is communication. You are certain you were clear and definitive, but your significant ...

Ever find yourself trying to sound diplomatic or softening your message with a thousand words? Imagine a kid chasing a baseball into a busy street and the dad saying, “Well, you might want to slow ...