No matter your role in customer service – whether you’re a VP, a manager, or a rep – checking your customer service dashboard on a daily basis will help you do your job better. By keeping close tabs ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore ...

JACKSONVILLE, Fla. – There’s a new tool for flyers. The U.S. Department of Transportation is rolling out a dashboard to help travelers the next time their flight is canceled. It follows a frustrating ...

Ever since @ComcastCares kicked off the social media customer service revolution seven years ago, companies have been evolving and refining their approach to handling customer service issues in a ...

WASHINGTON (NEXSTAR) — Heading into the Labor Day holiday weekend, the U.S. Department of Transportation launched a new website aimed at helping airline travelers navigate potential delays or ...