One of the most important aspects of customer engagement is self-service. Customers are willing to pay more for a positive customer experience, according to 86% of customers. Therefore, along with ...

Companies are facing a major challenge in accelerating business transformation and improving process efficiency. I call it the knowledge gap. There is more information and knowledge available than ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

Join the event trusted by enterprise leaders for nearly two decades. VB Transform brings together the people building real enterprise AI strategy. Learn more As enterprises continue to adopt large ...

Major theoretical advances in understanding the operating forces of society have not led to corresponding improvement in techniques of forecasting. Ranging across the major socioeconomic theories ...