Survey results reveal similarities and differences in preferences across the generations at each stage of the customer journey VANCOUVER, British Columbia--(BUSINESS WIRE)-- A survey conducted by ...

Welcome to No Jitter's Number of the Month, where we dig deeper into the research and data that's shaping the communications technology industry. This month, we look at a report from Coveo which ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

According to recent research from PwC, 32% of consumers "would stop doing business with a brand they loved after one bad experience." But brands generally lose more than just revenue through bad ...

There’s nothing worse than a bad customer experience. In fact, 66 percent of customers say that a bad experience can actually ruin the rest of their day. And whether or not we’d like to admit it, most ...

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...

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Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

As a business owner, negative reviews on your product or service can be distressing and damage your reputation and revenue, regardless of whether you are a beginner or an experienced entrepreneur with ...

“The customer is always right” may be the most famous expression of customer loyalty, but do businesses and brands consider it an antiquated slogan from a by-gone era? The world of instant ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.