For Christmas, my sister gave me the newest book from one of my favorite authors: Help, Thanks, Wow, by Anne Lamott. My favorite authors tend to be those who write things that I wish I’d written, and ...

Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support. After all the strategic planning is done, the ...

There are many uses of the word sorry. There’s the genuine and heartfelt apology. We also know the sarcastic one that fuels an argument like igniter fluid (“So sorry I can’t read your mind!”). Don’t ...