I am a firm believer that the customer is the lifeblood of every business, and as such, they are a powerful force to deal with. I also wonder, if the previous statement is true, why don't these ...

With 2015 only about a month old, I thought I would share some of my favorite customer service tips for the new year. Here are 15 pointers for 2015 that can help you build your business: 1. Get back ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

Most of the interactions a company has with its customers are service encounters. But how do you give your customers good service? By the term "service", we're not just talking about giving customers ...

Q: I’m curious about providing “wow experiences” for our customers as a way to elevate the customer service we’re currently providing. Candidly, we have so much trouble just getting through the day ...

Customer value hierarchy is a system of worth that businesses across the country, both large and small, have turned to as a means of determining customer satisfaction. Businesses have shifted focus to ...

Mike Cottle sets a high standard of business at Cole Services in Garden Grove, Calif. His dedication to the trades began right after high school, when he entered trade school to be a plumber. Over the ...

All the public relations, marketing, branding and advertising won’t help you grow your business if, when the customer comes in, they don’t feel like what you marketed matches up with the real deal.

Your article was successfully shared with the contacts you provided. Now that the holidays are behind us, I thought I’d share some of my favorite customer-service tips. Here are 15 for 2015: 1. Be ...