We suspected it may be happening, but Datamonitor confirms it in a new report: "'Traditional' touchtone interactive voice response (IVR) -- utilized by businesses over the past two decades for the ...

• Growing Adoption of Cloud-Based IVR for Scalable and Cost-Effective Customer Service. • Boosting IVR Adoption Globally Through Multilingual and Regional Language Support. Unlike Legacy IVR ...

TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls. Interactive Voice Response (IVR) services aim to provide a smooth ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

SpeechStorm has made available the Eastwood release of its self-service software, delivering improved SpeechStorm Control Centre performance, new telecoms applications, and new mobile self-service ...

In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

LloydsTSB is finding that when it comes to banking, customers like talking to robots rather than humans, with the bank today announcing it has handled over 70 million calls with interactive voice ...

The Indian Post Office has launched a new Interactive Voice Response (IVR) service for the convenience of its millions of customers. Post office account holders can use the new IVR service to perform ...