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Is Net Promoter Score Still Useful?

Since it was first discussed in the Harvard Business Review in 2003, the Net Promoter Score (NPS) has been a crucial metric ...
CMS Wire

Net Promoter Score: Top 3 Impactful Trends

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...
Business Wire

Qualtrics and Bain & Company Introduce Early Access to NPS® Outer Loop, an End-to-End Way to Manage Customer Experience Enhancement Opportunities

SAN FRANCISCO & PROVO, Utah--(BUSINESS WIRE)--Qualtrics (Nasdaq: XM) and Bain & Company, creators of Net Promoter Score® and Net Promoter System SM, today announced the NPS® Outer Loop powered by ...