Today at Customer Contact Week in Las Vegas, Salesforce announced general availability of Agentforce Contact Center Workforce Engagement Management, adding workforce management, quality management, ...

Commentary: Over 1 million nurses are expected to exit over the next decade, driven by a combination of burnout, retirement ...

Discover why global companies are choosing India for GCCs, driven by tax incentives, skilled talent, lower costs, and supportive policies.

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Readers of this column and the Orlando Sentinel submitted more than 100 questions for the candidates for Orange County mayor. I whittled them down to 16 questions about everything from transportation ...

According to MarketsandMarkets, the Customer Experience Management Market is projected to grow from USD 15.78 billion in 2026 to USD 34.02 billion ...

The marquee features are its simplicity and extensive customizability to fit any given team, no matter how unique or specific ...

For two decades, the telecommunications industry has operated on a familiar premise: Build the pipe, push the data and scale the infrastructure. My previous writings explored how the convergence of ...

The following is the full transcript of an interview with former CDC chief medical officer Dr. Debra Houry, a portion of which aired on "Face the Nation with Margaret Brennan" on July 5, 2026. This ...

(NYSE: CALX) today announced that SC (formerly SCTelcom) is expanding their more than 20-year partnership with Calixbu ...

Pentagon CIO Kirsten Davies recently spoke with Nextgov/FCW about her efforts to update IT acquisition and move beyond policy ...