This article was published in 2025 and references a historical event from 2023, included here for context and accuracy. Tension: Businesses chase SMS marketing’s impressive metrics while customers ...

Fraudulent SMS messages posing as alerts from the national health scheme Gesy are urging citizens to click malicious links, ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Tiger Brands recently relaunched its popular Albany Wraps product in a re-sealable pack, selling the “convenience” factor to ...

Earlier today, Maxis reported a technical issue that disrupted its voice call and SMS functionalities. Such outages can stem from various factors, including network maintenance, technical glitches, or ...

Explore how airlines are reinventing communication strategies to tackle disruptions by embracing automated, real-time, and ...

Fixing patient no-show problem requires effective communication strategies to reduce missed appointments and improve healthcare revenue and ...

The eSIM standard was introduced in 2016, slowly gaining support as a secondary option in smartphones. Rather than holding ...

If you pay for Pornhub Premium, you’ve got more problems than someone seeing that charge show up on your credit card bill. According to a report from Bleeping Computer, a prominent hacking group is ...

My mother recently called me to discuss a “strange” call she had received from Medicare. From the basic details she provided, ...