Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

Zoom Communications announced the integration of its Virtual Agent with Zoom Phone on Aug. 18, creating an AI concierge that can handle incoming calls around the clock. The company also introduced ...

Video calls and virtual interviews quickly became the new normal in terms of business communications and correspondences among internal teams and co-workers during the pandemic. While this timely ...

Part of many people’s pandemic experience included working from home. Even after lockdowns, videoconferencing remains a big part of life as people continue to work remotely, connect with families and ...

Recording yourself with a virtual background for presentations, job applications, blog creation, live streaming, or online meetings can help to engage your audience and add professionalism to the ...

A few New York City restaurants are experimenting with virtual staff members, who greet customers onscreen via Zoom from the Philippines. By Stefanos Chen At Sansan Chicken in Long Island City, Queens ...

Forget boring group video calls on your laptop: Zoom and Apple show the VR future of remote chatting with your colleagues. Now with Vision Pro, Zoom’s trying another visual effect in an app that may ...

Zoom, the popular video chat software, has announced that users will be able to attend virtual meetings via the Apple Vision Pro from launch day on February 2. Apple's new spatial computing headset is ...

Before you hop on your next Zoom call, you might want to tailor your background in a very particular way, says a new study. Doing so could make everyone else on the call perceive you as being more ...

To Zoom or Not To Zoom: Considerations for Virtual Mediation In-person mediation with everyone physically present at one location has been the gold standard for as long as mediation has been a popular ...

The Christmas season is here, and as you create different themes in your spaces, you need to do the same for apps and programs on your devices. In this article, I will explore the best free Christmas ...