Dec 24, 2019 · I have a new Roborock S5. It worked for a week and now the device shows as offline. I've tried to reset multiple times.

Aug 30, 2025 · Welcome to the Roborock forum. Feel free to suggest features, ask for support, or just chat.

Nov 24, 2023 · hi, did this issue got resolved? I am facing same issue, right now Roborock is going to replace my vacuum. But I want to know root cause of this issue. Robotics device WiFi is now …

Aug 13, 2020 · Use Pin and Go to move the robot outside the room. Then use the remote control function to drive around the room. It will add to the map as you move it around the room. When you …

Aug 17, 2020 · I have a new wifi router, how do I update the wifi setting on the S6Maxv to connect to the new router ? I've already pressed the "partial cleaning button" and "charge button" and have …

Jun 30, 2022 · Using Roborock Q8 max and am experiencing the same issue of “rooms” being identified outside my house. I did the workarounds with invisible walls and room splits, but I would still like to …

Jan 7, 2020 · Hello, I have a problem with the roborock s6 where after it is inactive for a day, the device gives an error as i proceed to load the map saying: Device Of......

Mar 30, 2023 · Here are the steps for hard reset. Step 1. Hold the recharge button (home button) for 3-5 seconds. Step 2. Press the reset button next to wifi LED with a pin just once. Then the light of the …

Aug 26, 2025 · Hello- current version 03.09.15 is trying to update firmware. It has been trying to update for 24hrs and nothing has changed. What can I do to troubl…

May 6, 2021 · We suggest you reboot your robot by holding the power button to turn it off first and then hold the same button to turn it back on to see if the device can be back on line automatically.